Easy Returns
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Returns are easy and convenient. You may return your purchase within 30 days of purchase for a
refund or replacement. Just fill out the return section on your order's packing slip and send it back
to us in new condition!
You will receive your credit within 7-10 business days.
However, the original and return shipping and handling charges will not be refunded or
reimbursed under all circumstances. And we are not responsible for returned products lost in
post.
Simply follow this procedure:
1. If you would like to return your product(s) for repair / replacement / refund, please kindly contact
our customer service representatives for an authorized RMA number. Contact: 1-650-688-5767
2. Warranty period: 90 days warranty for all products except digital camera of which the warranty
period is one year.
3. Warranty will be voided if returned products are abused, mishandled, modified, misused,
physically or inflicted damaged by users. We reserve the right to charge a repair fee of 40% of the
invoice amount if the warranty expired or is voided.
4. We offer a 30-Day Money Back Guarantee to our customers. If you receive a faulty product(s) or
are not satisfied with our product(s), you have the right to return the product(s) to us within 30
days from the dispatched date of your first order for replacement or refund of the product price
(shipping fee will not be refunded). You will enjoy this guarantee when you purchased ANY
product(s) at www.mobilepowerbank.com.
5. If the products are tested to be non-defective, they are not eligible for any refund. Such items
will be returned to you and you need to pay for the return postage.
6. ANY items damaged during transit are not eligible for a refund. If the returned package is lost
in transit and it is not insured, sender is responsible for the loss. Insured package with tracking
numbers is strongly recommended.
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